FAQ
Your questions answered
General Questions
General Questions
Why is Urban Smile the right choice to straighten my teeth?
- We only use specialist orthodontists to plan your treatment
- We see you in person at key points during your treatment
- We add an extra level of care, providing you with a home monitoring app and scan box, which allows our team to monitor the movement of your teeth while you are away from the clinic and communicate directly with us if you have any questions or concerns.
- Getting your teeth straight is only one part of a beautiful facial appearance. At Urban Smile we assess how your teeth and jaw position is impacting the way your face looks from the front…and from the side.
Does a registered dentist or orthodontist review my case?
Teeth straightening is a complicated process, that’s why we only use local specialist orthodontists to plan your smile journey and create truly premium results.
How can I make a booking at Urban Smile?
You can either book online here or call us on 03 9957 1919. We welcome walk-ins so if you are in the Hawthorn area please feel free to visit our clinic.
What happens at my Urban Smile appointment?
In your first appointment, you’ll be greeted by our patient consultant who will take you through exactly how the Urban Smile process works, take photos and a digital 3D scan of your teeth. You’ll then meet our AHPRA registered oral health therapist, who will assess your teeth and bite to confirm they are healthy before we straighten them, checking to see if you require dental work. All your records will then be sent to our local specialist orthodontists to be assessed and create your customised treatment plan.
Who will I see at my initial appointment?
In your first appointment, you will meet our patient consultant and oral health therapist.
I have more questions, can you help?
Certainly, you can either call us on 03 9957 1919 or email us at hello.hawthorn@urbansmile.com.au.
Clear Aligners
Clear Aligners
What makes Urban Smile clear aligners premium?
Standard online brands don’t use tooth aligner attachments which means their results are limited. Our attachments use advanced technology that allows the aligners to grip the teeth for more accurate tooth movement. The attachments are discrete and will not damage your enamel. At the end of treatment the attachments are removed. Our aligners are also designed to be clearer and provide a comfortable treatment experience compared to other aligner brands in the market.
What are Urban Smile clear aligners?
Urban Smile clear aligners are a series of invisible, removable, plastic aligners that gently move your teeth each week. We use advanced technology and purposely apply discrete attachments to your teeth that allow the aligners to grip your teeth for accurate tooth movement.
How do clear aligners straighten teeth?
In your first appointment, we will take a 3D digital scan of your teeth, which is used by one of our specialist orthodontists to create a treatment plan and a series of clear aligners. The clear aligners are then developed and moulded in accordance with the treatment plan. The combination of discrete attachments on your teeth and the force applied by the aligner each week gently straightens your teeth to their desired position.
How long do I wear my aligners?
22 hours per day, and approximately changing to a new aligner weekly. Depending on the movement your teeth require, treatment can take approximately 6-24 months.
How many aligners will I receive when I start treatment?
You will receive your first initial aligner box which can include around 10 – 30 aligners, depending on your estimated treatment time.
What are Urban Smile clear aligners made of?
The clear aligners we use are made with TruGEN™. This technology is designed to provide more comfort and is clearer with minimal stains compared to the other aligner companies. Urban Smile Clear Aligners are BPA, mercury, latex, and phthalate-free!
How do I know if I’m right for clear aligners?
In your first appointment, our AHPRA registered oral health therapist will assess your teeth and bite to see if you are a good candidate for clear aligners. Get started by booking online here.
My child needs orthodontic treatment, is Urban Smile suitable?
Yes, our orthodontists have treated thousands of children with clear aligners. Clear aligners are hygienic and removable allowing your child to live their life to the fullest. If your child still has baby teeth, please mention this when booking online or over the phone. We may need to delay treatment until all the adult teeth have erupted.
Am I a candidate for clear aligners if I have an implant?
It is possible to treat your smile if you have a dental implant and you may be a candidate for clear aligners. Dental implants cannot be moved into a new position as they are fixed to your bone, therefore it’s important you discuss this with our oral health therapist in your first appointment to see if we can achieve your desired smile.
Can I use clear aligners if I have missing teeth?
It is possible to be a clear aligner candidate if you have missing teeth. Our specialist orthodontists will shift your teeth into their desired position, incorporating a possible replacement tooth into your treatment plan. Once the space has been created in your mouth, your dentist can precisely fit the new replacement tooth.
What kind of concerns can clear aligners fix?
Crowding and spacing (gaps between your teeth) as well as some bite issues.
Can I use clear aligners just to treat one arch?
Generally, our specialist orthodontists recommend treating both arches to achieve an optimal bite.
Is there a minimum age required to use Urban Smile clear aligners?
We accept everyone 11 years and above. If your child still has baby teeth, please mention this when booking online or over the phone. We may need to delay treatment until all the adult teeth have erupted.
Do the aligners cause any discomfort or soreness?
At the start of treatment, your teeth may be tender due to your mouth and teeth getting used to the movement. After a few days, the tenderness will reduce, and you’ll experience little to no pain as you progress through your aligners week by week.
Treatment Plan
Treatment Plan
How long is the typical treatment process?
The typical treatment plan can last approximately 12-18 months. At Urban Smile it’s our priority to make sure you obtain your desired smile and bite. We don’t promise 6 months results as for most people their desired smile is not obtainable during this timeframe. Thankfully Urban Smile aligners are invisible and removable and will not affect your current lifestyle.
Are there any visits to a dental office during my treatment?
To book an appointment at Urban Smile you don’t require a dentist referral. During your first appointment, we will advise if you need to see your dentist before you begin treatment. 6 monthly dentists visits are required during your treatment with Urban Smile.
Does Urban Smile offer a nighttime only treatment plan?
We do not offer nighttime only aligners. To successfully move your teeth we require 22 hours per day of aligner wear time.
What happens after I finish treatment?
We provide you with a set of retainers and teeth whitening so your teeth stay perfect. Our oral health therapist will inform you on how long to wear your retainers. Generally, you will wear your retainers every night for 12 months, with the amount of retainer wear reducing in the long term to a few nights per week.
Are there any visits to Urban Smile during treatment?
We love to see you smile in person! During your treatment plan, we will see you at key points to check the health of your teeth, remove or apply attachments and make sure your teeth are moving as they should.
Are aligners safe to wear during pregnancy?
Yes, clear aligners are perfectly safe to wear throughout your pregnancy.
Payment & Pricing Plans
Pricing & Payment Plans
How much do Urban Smile clear aligners cost?
If eligible for treatment at Urban Smile you will pay no more than $6980, that's guaranteed or approximately $72 per week over a 24-month treatment plan. Depending on your complexity you can expect to pay less than $6980. View all treatment inclusions here.
So we can provide an accurate quote, we must see you for a full assessment in-clinic to determine the level of treatment required. Get started by booking here.
Do you provide interest free payment plans?
Yes! We can provide interest-free plans up to 24 months for eligible patients. We have plans to suit every budget with minimum deposits so that financing is never a barrier to getting a beautiful smile.
Can I claim my aligner treatment as an extra on my health insurance?
Yes, if you have general dental extras and haven’t exceeded your limit you may be able to claim back a portion of your treatment cost. Before your first appointment, we encourage you to contact your health insurance provider to understand your entitlements. You can quote item number 825 x2 (upper and lower arches) for clear aligners.
If you still have questions, please feel free to email us at hello.hawthorn@urbansmile.com.au and our team will be in touch within 24 hours.
Start your smile journey
Located at 747 Glenferrie Road, Hawthorn
next to Chemist Warehouse.
