Meet Lucy – a working professional and mum of two – who recently completed her clear aligner journey with Urban Smile Brunswick. Referred by a friend and encouraged by a family member in dentistry, Lucy shares how she fit treatment into her lifestyle and why she wishes she’d started sooner.
Why Now?
For Lucy, the decision to straighten her teeth came from a desire to prevent worsening issues. “My top front two teeth were starting to cross, and I could see that it would only get worse over time. My bottom teeth were overcrowded too, not really noticeable to others, but I knew they bothered me.” Although she had never had orthodontic treatment before, a conversation with her cousin – a dentist who often works with orthodontic clients – was the push she needed to finally get in touch with Urban Smile.
Choosing Urban Smile
When a friend personally recommended Urban Smile, Lucy didn’t hesitate. “The recommendation came from someone I trusted, and once I looked into it, I loved how accessible and flexible the process was. It all started with a free consultation to see what was possible”
Fitting It All In
As a mum juggling work and family life, Lucy needed a treatment that wouldn’t disrupt her routine. “The process fit really well into my schedule. I scanned my teeth using the Dental Monitoring app each morning before work, it would send me notifications of when I was due to do this. I’d get a response usually after lunchtime that day telling me whether to go ahead to my next set of aligners or hold for the week. The minimal need for in-person check-ups was a huge bonus. The kids loved to be part of the weekly scans watching me do this!”
She also appreciated the support system built into the treatment.
“Messaging through the Dental Monitoring app made it easy to ask quick questions to the clinical team. Like when I needed to use chewies during a ‘no go’ week. The convenience was honestly so helpful.”

Surprises Along the Way
Like many first-time aligner users, Lucy was surprised by the level of commitment at the start. “Brushing constantly, wearing them 22 hours a day, and removing them to eat or drink was an adjustment. Especially as someone who loves tea and coffee!” But it didn’t take long to adapt. “It quickly became my new normal. And a hidden benefit, it stopped me from snacking!”
Support You Can Rely On
Throughout her journey, the Urban Smile team were always there to help. “They were supportive and encouraging every step of the way. When I lost one of my aligners, they were super helpful with what I needed to do. They booked me in quickly and offered options to get me through to the next week.”
The End Result
After 11 months of clear aligner treatment, Lucy’s new smile has made a big difference in her confidence. “I love my smile now. I feel more confident in photos – something I never really thought about before.” Her kids have noticed too! “They picked up straight away that the aligners and attachments were gone. They commented on how straight my teeth looked – which was sweet!” Check out her results below:

Want to see more inspiring before-and-after photos? Check out our Smile Gallery.
Reflecting on the Journey
Seeing the final result was incredibly satisfying. “It was such a positive moment. I’m so grateful I did something for me. On reflection I wish I’d done it years ago, but with young children and work it kept on going on the back burner, I just didn’t know so much of it could be done via an app with clinical support at the same time. It was great knowing that the Specialist Orthodontists were overseeing the treatment also.”
Advice for Others
To other busy mums or professionals on the fence, Lucy says: “It’s absolutely worth the investment. Even if your teeth aren’t that bad, they can get worse over time. I discovered crowding of your teeth continues to get worse with age and I wanted to get ahead of it – and I’m so glad I did. It’s not just about the aesthetics of your teeth but functionality too. Plus, you’re never too old to do something for you!”
And her top tip for those about to start?
“Always keep your aligners in their case when not in use – you do not want to lose them! Also, a great idea is to keep a toothbrush and toothpaste travel set in your bag for quick cleans on the go. The EverSmile foam is fab too”
What are you waiting for? Book a Free Consultation today to start your journey today.